Warranty and Returns

Returns:

If for any reason you are not happy with your Sangin Instruments purchase, please contact us so that we can have an opportunity to make things right.

If you are looking to refund your purchase please submit your order for refund request through your customer account. If there is any issue with your customer account, please contact us. Our policy lasts 7 days for all items. If 7 days have gone by since your purchase, unfortunately we may not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that are submitted for returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sangininstruments.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping

To return your product, please submit through your customer account.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a Sangin timepiece please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee

Most watch companies charge a restocking fee. With each returned timepiece, we have to send the watch back through an inspection to ensure timing and case condition is still in new condition. If the timepiece is not in that condition, and if the errors on the watch are deemed to be user generated, then we will charge a restocking fee to repair any damage.