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FAQ's
Q: My watch stopped after I took it off. What should I do?
A: If your automatic watch hasn’t been worn for a while, it may stop running. Wind it manually with 15 to 20 turns or simply wear it. Motion powers the rotor, which keeps the mainspring charged.
Q: How do I wind my watch and when should I avoid doing it?
A: Unscrew the crown and turn it slowly 15 to 20 times, then screw it back in. Avoid winding between 9 PM and 3 AM since the date-change gears are engaged during that time and winding can cause damage.
Q: Why is the date changing at noon instead of midnight?
A: This means the time was set 12 hours off. To fix it, set the date one day behind, then move the time forward until the date changes. This marks midnight. You can now reset the time accurately.
Q: My date is wrong. How do I adjust it?
A: Pull the crown to the second position and turn it clockwise to advance the date. You’ll need to do this at the end of months with fewer than 31 days.
Q: My watch isn’t keeping accurate time. Is this normal?
A: Automatic watches typically run with a variation of 5 to 20 seconds per day. Fully wind the watch, set it using time.gov, and monitor it after 24 and 48 hours. If the time drift is inconsistent, contact us.
Q: My watch dies too quickly. How can I tell if something’s wrong?
A: Fully wind your watch with about 50 turns and let it sit. It should run for 50 to 70 hours. If it stops sooner, contact us for help diagnosing the issue.
Q: Is it safe to wear my watch in the shower or hot tub?
A: We do not recommend it. Even water-resistant watches can be compromised by steam, which can enter places cold water cannot. Moisture damage from steam is a common issue we see.
Q: Do I need to screw down the crown before getting my watch wet?
A: Yes. Always screw the crown in securely before exposing the watch to water. An open crown can let in water or dust and damage the movement.
Q: My strap came off. What happened?
A: Check your spring bars. They are small but essential and can wear out over time. If they are bent or have lost tension, they may no longer hold your strap securely. Check them regularly, especially when swapping straps.
Q: How can I prevent scratching my watch when changing straps?
A: Always remove spring bars by pulling toward the bottom of the case. Pulling toward the top can scratch the visible surfaces of the lugs.
Q: Can I use a watch winder for my automatic watch?
A: It is not necessary. Watch winders add wear over time. Wearing the watch regularly is the best way to keep it powered.
Q: Why should I avoid placing my watch near magnets?
A: Magnets, such as those in speakers, laptops, and phone cases, can interfere with the movement and accuracy of your watch.
Q: What is the most common cause of watch damage?
A: Dropping the watch. This often happens during daily tasks like taking it off near a hard surface. Always handle your watch over something soft to avoid cracking the crystal or damaging the movement.